Return Policy
Withdrawal before Receipt of the Goods
Before the shipment/receipt of the Goods – Cancellation is possible by sending an e-mail to info@popster.gr ή με τηλεφωνική επικοινωνία στο τηλέφωνο 2102921009 , [contact hours: Monday-Friday 10am-6pm] After the cancellation, the Company will proceed with the refund process (without interest) of the amount that may have been paid.
Withdrawal after Receipt of the Goods
After the shipment/receipt of the Goods and if you are a natural person (consumer) who prepares the sale for personal use and not for the service of your individual activity (commercial, business, craft or self-employed), then you have the possibility to return the sold Goods free of charge (excluding shipping/return and cash on delivery costs borne by you) and without being required to tell us the reason why you wish to return the Goods.
To exercise the right of withdrawal, please contact us at info@popster.gr ή με τηλεφωνική επικοινωνία στο τηλέφωνο 2102921009 , [contact hours: Monday-Friday 10am-6pm]. After communication and consultation, about the way it will be carried out, you can send us your possible return to the address Apiranthou 2A, Galatsi, 111 47
It is clarified that the exercise of the above right (sending the request and the Merchandise(s)) should be carried out within fourteen (14) calendar days at the latest (proof of date of receipt: the stamp of the courier or the post office or in in any other case any other official indication of the date of receipt of the Merchandise(s).
In any case of return, the Goods must be accompanied by the original purchase receipt/invoice. For all the above cases, the Goods must be in the condition they were received by you, complete and undamaged (bearing the labels with their quality characteristics and value, their labels and stickers) and their packaging must be that which normally accompanies the Product(s) (to be in accordance with the Company's codes) and to be in excellent condition, together with all the documents that accompanied the product (e.g. Shipping Note, Invoice, Retail Receipt, etc. ).
After the return and receipt - by the Company - of the returned Merchandise(s), the Company will proceed with the process of refunding (interest-free) the amount you have paid.
Procedure for Withdrawal / Return of Defective Goods
The Company takes every possible measure so that all Goods (regardless of type) are specially and carefully packed in order to reach you without damage. In very rare cases, however, there is a risk that any of the Goods may be damaged during shipment to you. Also in very rare cases you may receive a Product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
In the event that you find that there is damage and/or a defect in the product, then given the Company's responsibility for actual defects according to articles 534 et seq. of the Civil Code and Law 2251/1994, please inform us by contacting us to the Company's customer service center phone at info@popster.gr ή με τηλεφωνική επικοινωνία στο τηλέφωνο 2102921009 , [contact hours: Monday-Friday 10am-6pm], telling us if you wish to be sent a new product for replacement or if you wish to exercise your right of withdrawal .
In any case of return, the Goods must be accompanied by the original purchase receipt/invoice. For all the above cases, the Goods must be in the condition they were received by you, complete and undamaged (bearing the labels with their quality characteristics and value, their labels and stickers) and their packaging must be that which normally accompanies the Product(s) (to be in accordance with the Company's codes) and to be in excellent condition, together with all the documents that accompanied the product (e.g. Shipping Note, Invoice, Retail Receipt, etc. ).
After the return and receipt - by the Company - of the returned Merchandise(s), the Company will proceed with the process of refunding (interest-free) the amount you have paid.
Money Back
In the event that you exercise the right of withdrawal, the Company will proceed to refund (interest-free) the amount you have paid. The refund will be made within seven (7) working days, from the date of receipt - by the Company - of the returned Item(s)